Install our app 🪄 Click on the icon in the top right of the address bar.

Non-functional or unscannable QR Code?

Created on 25 October, 2023FAQ

Troubleshooting Non-Functional or Unscannable QR Codes:

If your QR codes are not scannable or do not work, here are some steps to resolve this issue. It is recommended to increase the error correction capacity of your QR codes, an option you can find in the settings of each QR code you have created. We suggest adjusting it to 30% instead of 7% for each QR code. Also, make sure to:

1. Generate QR codes correctly.

2. Use a sufficient resolution when printing or displaying QR codes.

3. Keep your QR code scanning app up to date.

4. Avoid light reflections when scanning QR codes.

5. Check that the QR codes are neither damaged nor obscured.

6. Ensure that the content linked to the QR code is active and accessible.

7. If you are using web links, verify that the associated pages are online and functional.

By following these steps, you should be able to resolve most issues related to scanning QR codes. If you continue to experience difficulties even after adjusting this setting, please do not hesitate to contact us for assistance. We are available to help you resolve this issue quickly.